We take your privacy seriously. This Privacy Policy explains what personal information we collect from you when you visit acnestudio.us, place an order, or get in touch with our team — and how we use, store, and protect it. By using our website, you agree to the practices described below.

  1. Who We Are

Acne Studio US operates as an independent authorized retailer specializing in authentic Acne Studios collections. Our website is acnestudio.us and you can reach our support team any time at [email protected]. We are the data controller responsible for any personal information you share with us.

  1. Information We Collect

We only collect information that is necessary to process your orders and provide a good shopping experience. This includes:

  • Identity information — your name and email address
  • Contact details — shipping address, billing address, and phone number
  • Payment data — credit or debit card details processed securely through our payment provider (we never store full card numbers on our servers)
  • Order history — what you purchased, order dates, and delivery status
  • Technical data — your IP address, browser type, device, and pages visited on our site (collected automatically via cookies)
  • Communications — any messages you send us via email or our contact form
  1. How We Use Your Information

We use your personal information only for legitimate business purposes, which include:

  • Processing and fulfilling your orders, including arranging shipping and handling returns
  • Sending you order confirmations, shipping updates, and receipts
  • Responding to your questions and customer service requests
  • Improving our website experience based on how visitors navigate the site
  • Detecting and preventing fraud or unauthorized activity
  • Complying with legal and regulatory obligations

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. Ever.

  1. Sharing Your Information

We share your data only when it is strictly necessary to run our business or required by law. The parties we may share it with are:

  • Shipping and logistics partners — to deliver your orders to your door
  • Payment processors — to securely handle transaction authorizations
  • Website and analytics providers — to help us maintain and improve the site (e.g. Google Analytics, in anonymized form)
  • Legal authorities — if required by a court order, law, or regulatory obligation

All third-party service providers we work with are contractually required to keep your information confidential and to use it only for the services they provide to us.

  1. Cookies

Our website uses cookies — small text files stored on your device — to make the site work properly and to understand how people use it. We use:

  • Essential cookies — needed for the shopping cart and checkout to function
  • Analytics cookies — help us understand which pages are popular and how visitors move through the site (anonymized)
  • Preference cookies — remember your language or currency settings

You can control or disable cookies through your browser settings at any time, though disabling essential cookies may affect your ability to complete a purchase.

  1. Data Retention

We keep your personal information for as long as is necessary to provide our services and comply with legal requirements. Order records are generally retained for six years for accounting and tax purposes. If you ask us to delete your account or personal data, we will do so within 30 days, except where we are legally required to retain certain records.

  1. Your Rights

Depending on where you are located, you may have certain rights over your personal data, including the right to:

  • Access the personal information we hold about you
  • Correct any inaccurate or outdated information
  • Request deletion of your personal data
  • Opt out of any marketing emails (every email we send includes an unsubscribe link)
  • Object to or restrict certain types of data processing

To exercise any of these rights, just send us an email at [email protected] and we will respond within 30 days.

  1. Data Security

We use industry-standard security measures to protect your personal information from unauthorized access, loss, or misuse. Our website uses SSL encryption for all data transmitted between your browser and our servers, and our payment processing is handled by PCI-DSS compliant providers. While no online system can be 100% guaranteed secure, we take every reasonable precaution to keep your data safe.

  1. Children’s Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us at [email protected] and we will promptly remove it.

  1. Third-Party Links

Our website may contain links to external sites — for example, brand pages or social media profiles. We are not responsible for the privacy practices of those third-party sites and encourage you to read their own privacy policies before sharing any personal information with them.

  1. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the effective date at the top of this page. We encourage you to review this page periodically. If we make significant changes, we will notify you by email or by displaying a notice on our website.

  1. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or how we handle your personal information, please reach out to us. We are happy to help.

Email: [email protected]

Acne Studio US  ·  acnestudio.us  ·  [email protected]